Refund and Return

FlowerShop.ph is proud to offer fresh floral bouquets with nationwide flower delivery anywhere in the Philippines. Sending flowers to Mom, your significant other, a friend, or a colleague? Shop tastefully-arranged fresh flowers and gifts to suit a variety of occasions! With over 1000 items on the site available for same-day delivery Metro Manila, Send Flowers offers a seamless experience for you to order flowers and get it delivered with our Satisfaction Guarantee. Our floral bouquets are hand-selected, hand-arranged, and hand-delivered by expert florists in your recipient's area.

Refund and Return Policy:

Again, your satisfaction is guaranteed here. The utmost care and attention is given to your order to ensure your delivery perfectly. In dealing with highly perishable products, if in case anything go wrong, you bring up a concern or complaint, we will always listen and resolve the issue as quick as possible. Our customer service staff are trained to respond to concerns and can decide on an appropriate course of action for you on the spot.

Refund:

• If the order is canceled by the customer 5 days before the delivery date, customer will get full refund, only after deducting a service charge of US$15 or 10% of the total payment, whichever is larger.
• If the order is canceled by the customer 3 days before the delivery date, customer will get refund of 50% of the total amount.
• If the order is canceled by the customer less than 3 days before the delivery date, no refund will be made.

Return & Replace:

If customer not satisfied with an item for a valid reason, item may be replaced if recipient can send back the item as delivered within 3 working days, but cannot be refunded.
We will surely replace the item if you can inform us within 24 hours upon delivery of your items if :

• Faulty items.
• Items damaged in transit.